Pure Skin Clinic

Delivery & Returns

Pure Skin Clinic Limited

Delivery and Returns


Please email us at info@pureskinclinic.co.nz to place an order or If you require any information concerning your order.
All products are subject to availability. We may not accept your order for products if an item you have ordered is out of stock, if we have identified a product with pricing error, or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

All prices are displayed including GST and exclusive of delivery charges for the New Zealand. Orders of $300.00 NZD and more enjoy free shipping within New Zealand. Further terms may apply for International shipments, see delivery details below.  Payment is required via prior parcel dispatch.


Some items will be available to back order when they are out of stock and we are expecting new stock to arrive. We will advise you when your products are back in stock and aim to dispatch back ordered items as soon as they are available for shipping.
Dates of dispatch are subject to change. Delivery dates will depend on the chosen delivery method at time of purchase.


Once your order has been processed, we will confirm your order is dispatched by sending you a shipping confirmation email. A legally binding contract between us will be formed when we send you the Shipping Confirmation (“Contract”).

For Express Delivery a “Shipping Confirmation” will be sent with tracking information.

If a delivery attempt is made within the specified delivery window and not answered, customers may be required to pay for the second attempt delivery fee and will be contacted with an option to change the delivery method if necessary. You can arrange a re-delivery with some of our couriers directly. Such information can be found in the Shipping Confirmation.

Should you require assistance please contact us during business hours at info@pureskinclinic.co.nz  or call + 64 (0) 9 377 0996, quoting your invoice number. The goods cannot be redelivered to a different delivery address. Following the first failed delivery attempt, if you do not arrange a redelivery within 5 days, you shall be refunded in the purchased goods value and when the items are sent back to Pure Skin Clinic.


Auckland (1-3 Working Days) – $5 – $8 NZD

  • Free Shipping on orders over $300.00 NZD.
  • International Express Delivery  – quote on request
  • Orders will be dispatched the following business day as the payment proof has been received

Any inaccuracy in the contact details or postal details provided may delay or prevent delivery and we are not liable for such delay or non-delivery. Any items returned to sender will be considered unwanted.

Delivery times are to be used as a guide only and unfortunately, from time to time there may be delays to delivery.

We will endeavour to contact you and to assist you to minimise delays, however, we cannot be liable for delays outside of our control, for example, we are not responsible for delays caused by destination customs clearance processes or our supply of the products is delayed by an event related to the suppliers. Provided we do this we will not be liable for delayed caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. In any event, we will dispatch the goods to you within 30 days of the day on which we accept the order.


You should immediately inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.


Payment can be made by any of the following methods:

Bank transfer.
Once payment has cleared or we have received a payment proof ,your order is dispatched.
Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

We cannot be held responsible for returned goods that do not reach our Customer Services.

In the event of an international delivery where you have been charged local taxes on the items you wish to return, you will need to approach your local customs office and present proof of return in order to reclaim any taxes paid.